We, the
members of this association, in order to best serve the citizens of this
state, recognize and adopt the following operating principles:
1.
All customers will be treated with concern in an honest and professional
manner.
2. All customers will be fully informed of their borrowing rights and
obligations.
3. We will promote the responsible use of credit and strive to educate
our customers on their financial choices.
4. Our employees will treat all customers with courtesy, fairness &
integrity and will respond to any complaint about our service promptly
and directly.
5. We will protect our customer’s rights to privacy with respect to
personal information.
6. We will comply with city, county, state and federal laws and keep our
customers informed of the regulations that govern our actions.
7. We will exercise compassion to cash advance customers when warranted
by offering repayment options. Title customers whose vehicles are
repossessed will be offered options to retrieve their vehicles
8. We will not advance more than a customer can afford to pay back,
taking into consideration one’s income and expenses.
9. We will not allow customers to roll over a loan.
10. We will prominently display the Borrow Smart seal in all of our
stores and adhere to the Borrow Smart Mississippi Code of Fair Lending.
